Team Handling and TAT adherence as per agreed time lines
Supervises team, oversees the delivery of all the SLA as per agreed timelines
Oversees service delivery and the day to day operations
Ability to build consensus and relationships with the peers and stake holders.
Hiring, planning of team members.
Monthly MIS, presentations & Planning for functions.
Continual improvement of process by bringing in system related enhancement
MBA / MCA / CA / Masters in Graduation
BPO / BFSI work experience required