1) Ensure all Customer Grievances/ Complaints are acknowledged and resolved in a timely manner.
2) Handle all Customer escalations with empathy and manage all regulatory interactions.
3) Key aspect of the role will be to analyze the trend of complaints; identify root cause and work with all Stake holders to increase awareness; make process improvements & training interventions, so as to ensure long term solutions are implemented to minimize complaints
1) Graduate or post graduate candidate
2) Min 5+ Years of exp
3) Insurance background preferred
4) Complaint handling expertise
5) Knowledge of financial products will be preferred