Details of the Job

Posted on 07-05-2019

General Manager - Complaints - BFSI - Bangalore

Customer service
Category - Operations
Industry - Insurance
Job Description

1) Ensure all Customer Grievances/ Complaints are acknowledged and resolved in a timely manner.
2) Handle all Customer escalations with empathy and manage all regulatory interactions.
3) Key aspect of the role will be to analyze the trend of complaints; identify root cause and work with all Stake holders to increase awareness; make process improvements & training interventions, so as to ensure long term solutions are implemented to minimize complaints

Desired Profile

1) Graduate or post graduate candidate

2) Min 5+ Years of exp 

3) Insurance background preferred

4) Complaint handling expertise

5) Knowledge of financial products will be preferred

Location Bangalore - India
Experience 5 - 15 Years
CTC - 0.01 - 0.02K per Annum in
Nationality Indian
Qualification Any Graduate

Post a Resume

Find your perfect job


Resume File

Optionally upload your resume for employers to view. Max. file size: 64 MB.