Key Role:
- To Lead and Manage a Business Unit effectively
- Be accountable for the BU's growth and P&L
- Collaborate with Peers at different locations for effective delivery
- Participate and contribute actively in the Organization and Vertical Initiatives
Principal Accountabilities :
- Developing and growing the customer account, and customer relationship
- Offering innovative services/solutions to the customer
- Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings/strategy
- Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals
- Managing P&L for the Business Unit and accelerating the targets through the program management team and business development team. Be responsible for preparing, complying and tracking budgets for the BU
- Compliance to Business contract, SLAs, Agreements, SOW.
- Building & effective use of knowledge repository for the BU
- Compliance and improvements to domain and organization processes in collaboration with CoE
- Implementation of Enterprise Automation Solutions of the organization across and evolve the standard Metric for all dimensions including Projects, Processes, Delivery.
- Utilization deriving the Productivity quotient
- Continuous improvement of BU specific processes with focus on delivery process excellence
- Contribution to vertical decisions and leadership initiatives
- Developing, Mentoring & Retaining the talent in the BU
- Ensuring integration of people in the BU with effective & periodic communication
Desired Profile :
- 15-20yrs of work experience
- Should have experience as Delivery Head for BFSI - Sector within IT Services