Details of the Job

Posted on 16-05-2019

Senior Manager - Customer service operations - Leading Insurance Client - Bangalore

Customer service
Category - Operations
Industry - Banking / Financial Services / Broking Insurance
Job Description

  To foster customer loyalty through high-quality interactions at all service touch point. Responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.

          Collate and analyses customer expressions of dissatisfaction

·         C-Sat feedback, ensure that C-Sat increases across the organization over time

·         Continually identify opportunities to improve the customer experience

·         Deliver change initiatives identified internally or from external good practice to support these opportunities

·         Present data, recommendations to stakeholders and implement measurable customer experience

          Work across teams to continually eliminate unnecessary processes and continually implement new      ways to enhance customer experience

Desired Profile

7-10yrs of experience in handling Customer service operations role in Insurance or BFSI Industry. Would measure C-sat and enhance better customer experience.

Location Bangalore - India
Experience 7 - 10 Years
CTC - 1500 - 1800K per Annum in

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