To foster customer loyalty through high-quality interactions at all service touch point. Responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.
Collate and analyses customer expressions of dissatisfaction
· C-Sat feedback, ensure that C-Sat increases across the organization over time
· Continually identify opportunities to improve the customer experience
· Deliver change initiatives identified internally or from external good practice to support these opportunities
· Present data, recommendations to stakeholders and implement measurable customer experienceWork across teams to continually eliminate unnecessary processes and continually implement new ways to enhance customer experience
7-10yrs of experience in handling Customer service operations role in Insurance or BFSI Industry. Would measure C-sat and enhance better customer experience.