Plan the program
· Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
· Develop new initiatives to support the strategic direction of the organization
· Develop and implement long-term goals and objectives to achieve the successful outcome of the program
· Develop an annual budget and operating plan to support the program
· Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
· Develop funding proposals for the program to ensure the continuous delivery of services
Organize the program
· Ensure that program activities operate within the policies and procedures of the organization
· Ensure that program activities comply with all relevant legislation and professional standards
· Develop forms and records to document program activities
· Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization
Staff the program
· In consultation with the Program Managers and Executive Director, recruit, interview and select well-qualified program staff
· Implement the human resources policies, procedures and practices of the organization
· Ensure that personnel files for the program are properly maintained and kept confidential
· Establish and implement a performance management process for all program staff
· Engage volunteers for appropriate program activities using established volunteer management practices
· Ensure that all program staff receive an appropriate orientation to the organization and the programs
Lead the program
· Ensure all staff members receive orientation and appropriate training in accordance with organizational standards
· Supervise program staff by providing direction, input and feedback
· Communicate with funders and other stakeholders to gain community support for the program and to solicit input to improve the program
· Liaise with other managers to ensure the effective and efficient program delivery
· Coordinate the delivery of services among different program activities to increase effectiveness and efficiency