- Developing and growing the customer account, and customer relationship
- Offering innovative services/solutions to the customer
- Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings/strategy
- Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals
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Managing P&L for the Business Unit and accelerating the targets
through the program management team and business development team. Be
responsible for preparing, complying and tracking budgets for the BU
- Compliance to Business contract, SLAs, Agreements, SOW.
- Building & effective use of knowledge repository for the BU
- Compliance and improvements to domain and organization processes in collaboration with CoE
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Implementation of Enterprise Automation Solutions of the organization
across and evolve the standard Metric for all dimensions including
Projects, Processes, Delivery.
- Utilization deriving the Productivity quotient
- Continuous improvement of BU specific processes with focus on delivery process excellence
15+yrs of experience in total with 6-7yrs experience in Delivery management handling Insurance related projects